Ticket Support Systems
A online help desk software solution for handling client requests through a web based support ticket system. Our support ticket system has a role based access control, it’s very easy to use both by administrators and clients and can be customized in many ways.
Web Based Customer Support Software
This is a simple online customer support software that can be installed on any website and help you handle customer requests and support tickets.
Online Help Desk Software With a Role-Based Access
Different user level access to the ticket support system:
– Administrators: have full access and control over the options, tickets and the role assignment options.
– Operators: can only access the ticket support area and handle customer requests..
Email notification is sent to the ticket system administrator when new ticket has been posted. Email is sent also to the customer to notify that ticket has been replied.
Unique Ticket ID
A unique ticket ID is assigned to each ticket. Client can use the ticket ID to open the communication page to post new questions on the topic and see all admin replies.
Custom Ticket Status & Auto Status Update
Administrators can edit the available ticket statuses or add new ones, and set the auto status update options.
Allow / Disallow File Upload
Ticket Support system administrators can allow or disallow file to be upload along with the customer support request.
Ticket ID Recovery
Customers can request an email-reminder with their ticket ID in case they have forgotten it. We can also add an extra SMS reminder functionality to the system.
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